Customers / End-Users can contact APC support by the following methods:
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Phone Support:
U.S. Toll Free: 1-877-908-2688
International numbers: click here
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Electronic Support: click here
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If you have been directed by NetBotz Support to join a "Live Remote Control Session", click here.
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| Product Specific Support |
| Monitoring and Management Appliances |
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Extensibility Hardware |
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Software |
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| Service Alert |
| Now Available: BotzWare 2.6.2 |
BotzWare 2.6.2 introduced the following new features and enhancements:
- Updated Daylight Savings Time support: Includes updates designed to address changes in the scheduling of Daylight Savings Time in Canada/Newfoundland, Western Australia and Mexico
- Repaired a firmware issue where some NetBotz appliances with a certain flash chip in them will lose their IP configuration info after power is recycled or lost to the device.
Note: Be sure to apply any DST patches that are available for your Advanced View console system’s operating system as well.
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| InfraStruXure Central |
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InfraStruXure Central product information is available on the APC Network-Critical Physical Infrastructure Management page. For support please visit the APC Support pages. |
>> Past Service Alerts & Announcements
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| NetBotz Advanced View and NetBotz Central Console Installation |
| Console |
Products |
Link |
| NetBotz Advanced View 2.6.2 |
For model 320, 420, 500 |
Install |
| NetBotz Advanced View 1.3.10 |
For models: 300, 303, 310 & 400 |
Install |
| NetBotz Central Console 2.5.2 |
For NetBotz Central 2.5.2 |
Download |
| NetBotz Central Console 1.3 |
For NetBotz Central 1.3 |
Install |
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