NOTICE: This site will be down for maintenance starting Friday, October 3rd 2014, approximately 7:00PM EST.
The site is expected to be back online by Monday, October 6 2014, 12:00AM EST.


APC, Inc
APC, Inc

Home Products Support Resellers Register On-Line Library Contacts
NetBotz Service Alerts and Announcements
03/05/2007 -- Now Available: InfraStruXure Central 4.0

 InfraStruXure Central 4.0 includes significant new functionality, such as:

  • Device Support: Significant enhancements to support far more APC and third-party devices
  • Device Scanner: New Device Scanner support provides greatly enhances SNMP-device monitoring and management
  • Graphs/Reports View: Graph and Report views have been enhanced, redesigned, and combined into the new Graphs/Reports view.
  • Map View Enhancement - Change Icon: Users can now select form a variety of icons to better represent individual device in the Map view.
  • Map View Enhancement - Device Specific Sensor Readings: In addition to specifying a default sensor value that is displayed for all devices in the Map view, users can now configure sensor displays for individual devices that will be shown instead of the default sensor.
  • Manage more devices by default: Default number of licensable devices increased from 15 to 25.
  • Internal DHCP LAN Support: Connect your server to a private LAN and monitor and manage devices connected to that LAN.

If you wish to upgrade to InfraStruXure Central 4.0 please contact APC Security & Environmental Product Support at 877-908-2688 (United States) or +1-401-789-5735 for assistance.

BotzWare 2.6.1
In addition to additional performance improvements, BotzWare 2.6.1 introduced the following new features and enhancements:

In addition to additional performance improvements, BotzWare 2.6.1 introduced the following new features and enhancements:

  • Updated Daylight Savings Time support: Includes updates designed to address changes in the scheduling of Daylight Savings Time in the United States. Beginning March 2007, the United States will extend its Daylight Saving Time (DST) in accordance with the Energy Policy Act of 2005. Under the new law, DST begins on the second Sunday in March and ends the first Sunday in November. This upgrade ensures that your NetBotz appliances will adjust for Daylight Savings Time correctly.

Note: Be sure to apply any DST patches that are available for your Advanced View console systems operating system as well.

  • Support for APC Rack Access PX: Rack Access PX units can be managed and monitored using the NetBotz appliance Pod Sharing capabilities. Use the Pod Sharing task and IP address of the Rack Access PX to connect the Rack Access PX as a shared pod.

Once connected, the Rack Access PX will provide the following sensors:

  • Beacon
  • Beacon Status
  • Front Door
  • Front Door Open Timeout
  • Front Door Status
  • Front Handle
  • Front Handle Status
  • Front Lock
  • Front Lock Details
  • Front Lock Forced
  • Last Card ID
  • Last Card Status
  • Rear Door
  • Rear Door Open Timeout
  • Rear Door Status
  • Rear Handle
  • Rear Handle Status
  • Rear Lock
  • Rear Lock Details
  • Rear Lock Forced

You can also use the Set Switch Output State Alert Action to configure output actions that turn the Rack Access PXs beacon on or off, and that locks or unlocks the front and back doors on the rack.

Note: When using a Set Switch Output State Alert Action to unlock the front or rear doors, the door will remain unlocked for from 1-10 seconds before the Rack Access PX automatically relocks the door. The length of time for which the door will remain unlocked is determined by the Auto-Relock value, specified in the Door Properties pane of the Rack Access PX web-based configuration interface. For more information, please refer to your Rack Access PX documentation.

  • Support for the following USB modems has been added:
    • Multi-Tech MultiModemGPRS
    • Option GlobeSurfer iCON
10/23/2006 -- Now Available: InfraStruXure Central 3.0.1

InfraStruXure Central version 3.0.1 is a maintenance release of the powerful management platform from APC. This release includes no significant new functionality. This release corrects the following previously noted issues and limitations:

  • Corrects a variety of issues that were encountered when migrating NetBotz Central data to the new InfraStruXure Central platform, including:
    • Migration function taking too long to migrate sensor data.
    • Migration failure if a local LDAP server generates certain errors
    • Migration failure due to a timeout with the NetBotz Central database>
    • Loss of small amounts of Surveillance data during migration
    • Migration failure due to primary key violations
    • Migration failing to migrate "netbotz" user information
  • Map and table views now show System/Status Sensors for Crawlers objects
  • Status "Sensor" no longer reports status as Online on Crawler objects that are in fact offline
  • Status of a sensor in Current Sensor Reading window now shows current value instead of two dashes ()
  • Setting a new time zone in Time Settings will now save properly instead of reverting to the original value after saving
  • InfraStruXure Central no longer crashes after editing a CCTV Adapter Pod from Camera Capture Settings screen
8/11/2006 -- Now Available: NetBotz Central Version 2.5.1
NetBotz Central 2.5.1 corrects a potentially serious security issue that has been found in NetBotz Central 2.4 and 2.5. Under certain circumstances, non-administrator user accounts are able to access the NetBotz Central servers running NetBotz Central 2.4 or 2.5 with full administrative privileges. This issue affects only NetBotz Central 2.4 and 2.5: InfraStruXure Central 3.0 and earlier versions of NetBotz Central are not affected by this issue. NetBotz strongly urges NetBotz Central 2.4 and 2.5 users to upgrade their servers as soon as is convenient. To obtain NetBotz Central version 2.5.1, you must request it via the following the form:

http://www.netbotz.com/support/nbc251_request.html

You must include the serial number from your NetBotz Central which can be located in the About screen of the NetBotz Central Console.
6/30/2006 -- Now Available: BotzWare Version 2.6

BotzWare 2.6 includes a number of new features and functional enhancements including:

  • Support for InfraStruXure Central 3.0: This BotzWare release is specifically designed for use with InfraStruXure Central 3.0, the powerful new version of the NetBotz Central management platform from APC.
  • Pod Sharing and External Storage are now standard features on the NetBotz 500: The Pod Sharing task and the External Storage task, previously available for use on on NetBotz 500 appliances which had the BotzWare Premium Software Module installed are now standard features of BotzWare 2.6.
  • New NetBotz 420 feature: External Storage is now supported for use with NetBotz 420 devices.
  • Surveillance capabilities enhanced: Appliances that are licensed for use with InfraStruXure Central Surveillance can now post to two servers (instead of one), enhancing users ability to plan for disaster recovery by locating servers with duplicate surveillance data in two separate locations.
  • New wireless network adapter support: Added support for the Linksys 802.11b/g CF wireless network adapter.
  • New USB modem support: Added support for the MultiTech MultiMobileUSB.
  • New PC Card modem support: Added support for Sierra Wireless AirCard 860.
  • New Digital I/O Sensor Support: Added support for Sealevel SeaI/O 462U and SeaI/O 463U digital I/O devices, enabling you connect and monitor up to 96 dry contact sensors from a single appliance without requiring you to purchase and deploy a large number of Sensor Pod 120s.
These new features complement the additional features and functionality that have been delivered in the recent BotzWare 2.1, BotzWare 2.1.1, 2.1.2, 2.1.3, 2.2, 2.2.1, 2.2.2, 2.3, 2.4, 2.4.1, 2.4.2, 2.5. and 2.5.1 releases.

4/18/2006 -- Now Available: BotzWare Version 2.5.1

BotzWare 2.5.1 includes a number of new features and functional enhancements including:

  • New Two-Way Audio Support: When using the Camera View on a NetBotz 500 appliance that has the Premium Software Module installed, you can now use a microphone connected to your system to transmit audio to any Camera Pod connected to the remote appliance that has speakers. When used in conjunction with the previously available streaming audio functionality, this enables two-way audio communication between the appliance location and the Advanced View user.
This is a list of previously noted issues and limitations that were corrected with the release of BotzWare 2.5.1:
  • NetBotz appliances will now correctly recognize APC 7900 Rack PDUs.
  • Corrected a problem that would cause, during installation, the default "LaunchAnywhere" icon to be used for newly created Advanced View icon in the Control Panel > Add/Remove Programs task.
  • When the user selects the Advanced View from the Add/Remove Programs task and then clicks Click Here for Support Information, the correct NetBotz Advanced View version is now displayed.
  • Corrected a problem that could cause alert notifications that were being sent using FTP to be significantly delayed on the appliance before delivery, even when the appliance wasn't under heavy load. Users that rely on alert notification delivery via FTP should apply this update as soon as possible.

4/17/2006 -- Now Available: NetBotz Central Version 2.5:

NetBotz Central 2.5 includes significant new functionality. New and improved features in NetBotz Central 2.5 include support for a variety of BotzWare 2.5 and 2.5.1 functions, including:

  • Two-Way Audio Support: When using NetBotz Surveillance with NetBotz 500 appliances that have the Premium Software Module installed, you can now use a microphone connected to your system to transmit audio to any Camera Pod connected to the remote appliance that has speakers. When used in conjunction with the previously available streaming audio functionality, this enables two-way audio communication between the appliance location and the NetBotz Central user.
  • Play Custom Audio Alert Action: Used in conjunction with the Custom Audio Alerts task, this new alert action enables your NetBotz appliance to play customized, user-specified audio alerts.
  • Custom Audio Clips Configuration Task: Use this new task to upload custom audio clips to your NetBotz appliance, or to delete previously uploaded clips from the NetBotz appliance. Once uploaded, audio clips can be used with the new Play Custom Audio alert action.
  • InfraStruXure Management Task: Use the InfraStruXure Management task to enable your NetBotz appliance to be discovered and managed by APC InfraStruXure Manager (ISX Manager) appliances. The settings available within this task enable ISX Manager appliances to automatically discover NetBotz appliances, to remotely manage NetBotz appliances, and to interpret NetBotz appliance alerts as they occur.
This is a list of previously noted issues and limitations that were corrected with the release of NetBotz Central 2.5:
  • With earlier versions of NetBotz Central, various port scanners found that SSH Version 1 was enabled on NetBotz Central systems. SSH Version 1 is now disabled by default.
  • Corrected a problem with the Surveillance Clip viewer that would cause the current date in the calendar control to be "grayed out" and unavailable, even if surveillance clips were available for viewing.
  • With previous versions of NetBotz Central, users accounts with Monitor Only or Surveillance View Only privileges were able to delete and edit tags on Surveillance clips and could also delete surveillance clips. This has been changed to enable only user accounts with Write access to perform these tasks.
To obtain NetBotz Central version 2.5, you must request it via the following the form:

http://www.netbotz.com/support/nbc25_request.html

You must include the serial number from your NetBotz Central which can be located in the About screen of the NetBotz Central Console.
1/13/2006 -- Now Available: BotzWare Version 2.5

BotzWare 2.5 includes a number of new features and functional enhancements including:

  • New Play Custom Audio Alert Action: Used in conjunction with the Custom Audio Alerts task, this new alert action enables your NetBotz appliance to play customized, user-specified audio alerts.
  • New Custom Audio Clips Configuration Task: Use this new task to upload custom audio clips to your NetBotz appliance, or to delete previously uploaded clips from the NetBotz appliance. Once uploaded, audio clips can be used with the new Play Custom Audio alert action.
  • New InfraStruXure Management Task: Use the InfraStruXure Management task to enable your NetBotz appliance to be discovered and managed by APC InfraStruXure Manager (ISX Manager) appliances. The settings available within this task enable ISX Manager appliances to automatically discover NetBotz appliances, to remotely manage NetBotz appliances, and to interpret NetBotz appliance alerts as they occur.
  • IPMI Devices Task Enhancements: The IPMI Devices task has been enhanced to enable users to specify the type of IPMI control buttons that are available when adding an IPMI device. Power switch, power cycle button, CPU reset button, and soft power off button functions are available. Note that these capabilities will only function on IPMI devices that support the specific IPMI control option.
  • SNMP Settings Enhancements: Support for SNMP v3 is now available.
  • Sensor Readings Enhancements: Sensor Readings that are more than 6 months old can now be displayed.
  • Additional Hardware Support: Added support for D-Link GigaExpress DGE-660TD and Sierra Wireless Aircard 775 cards.
  • Ability to Select Default Network Route: Appliances that have multiple network interfaces (appliances that have a wireless or gigabit Ethernet adapter installed, for example) installed can now specify which network interface will be the default route used.
  • Multi-Selectable Sensor History Values: When selecting sensor history values in the Advanced View, you can now select multiple entries simultaneously. 
  • New Threshold Support Added on NetBotz 320s: NetBotz 320 appliances now support the Rate of Increase, Rate of Decrease, Alert State for Time, and State Mismatch alert threshold types. These thresholds were previously available only on NetBotz 420 and 500 appliances.
  • Pre-Alert Picture Capture Support Added on NetBotz 320s: NetBotz 320s now support pre-alert picture captures. This functionality was previously available only on NetBotz 420 and 500 appliances.
  • NetBotz 320 Maximum Alert Clip Size Increased to 4MB: NetBotz 320s can now support alert clips up to 4MB in size.
11/08/2005 -- Service Alert for EMEA Customers: Faulty Power Supplies Shipped with Some NetBotz 320/420 Appliances

Some customers have encountered problems with recently purchased NetBotz 320/420 appliances where the appliance works normally for a short period of time (typically a day or so), after which the appliance starts to reboot repeatedly without ever successfully returning to an online state.

The cause of this problem has been traced to the Universal Power Supply that is shipped with these units. This problem occurs only with Universal Power Supplies with the date code "2505" branded into the plastic case, and only when the power supply is connected to a 220V power source (actual voltage range that results in this problem is 220-250V). This problem does not occur when the Universal Power Supply is used with a 110V power source.

If you are a NetBotz customer using 220V power and you have a NetBotz 320 or 420 with the "2505" date code branded into the plastic please discontinue using your appliance and contact NetBotz support immediately to arrange for a replacement Universal Power Supply.

11/08/2005 -- Now Available: BotzWare 2.4.1

In addition to additional hardware support and performance improvements, BotzWare 2.4.1 introduced the following new features and enhancements:

  • Enhanced SeaLink PIO-48 Support: NetBotz 500 appliances now support connection of up to 4 SeaLink PIO-48 dry contact hub devices (increased from 2).
  • New CCTV Pod Configuration Options: CCTV Pod configuration settings now include settings specifically designed for use with black and white CCTV cameras.
  • MTU Settings Support: Added support for specifying MTU settings on Ethernet and 802.11 network interfaces.

BotzWare 2.4.1 also corrects the following issues:

  • Corrected a problem where the switching power supply on the 4-20mA Sensor Pod generated a small power spike when the inductor switched off. Depending on the type of sensor connected to the pod, this spike could have been large enough to cause fluctuations in the sampling of the signal, resulting in fluctuating sensor readings.
  • Corrected a problem where URLs that included custom HTTP port settings were missing the custom HTTP port when they were returned by the WebService APIs.
  • Corrected a problem where, on some 320/420 units, the RTS line from the serial port would oscillate and would potentially the Configuration Utility to fail.
  • Corrected a problem with sending wireless alerts where the appliance was unable to open the wireless key. This problem was caused by an API behavior change in gSOAP.
  • Corrected a problem where the Device Crawlers process running on the appliance could lock up in certain situations, causing the Device Crawling process to cease.
  • Corrected a problem in Device Crawlers where editing a previously configured entry could cause the Advanced View application to fail.
06/17/2005 -- Now Available: NetBotz Central 2.4
Overview
NetBotz Central 2.4 is now available

NetBotz Central 2.4 includes significant new functionality. New and improved features in NetBotz Central 2.4 include improved LDAP compatability with MS Active Directory servers, and support for a variety of BotzWare 2.4 functions, including:

  • IPMI Devices: Appliances that have the BotzWare Premium Software Module 2.4 installed can use the IPMI Devices to add network-attached, Intelligent Platform Management Interface-enabled devices to the list of devices that are monitored by your NetBotz appliance.
  • Pod Sharing: NetBotz 500 appliances that have the BotzWare Premium Software Module 2.4 installed can now connect with and receive data directly from devices integrated with or connected to NetBotz 320, 420 or 500s in your network. Once a pod has been shared with the NetBotz 500, it functions as though it were connected directly to the appliance.
  • External Storage: NetBotz 500 appliances that have the BotzWare Premium Software Module 2.4 installed can now use a network attached storage device (a Windows share or an NFS mount) for External Storage functionality.

To obtain NetBotz Central version 2.4, you must request it via the following the form:

http://www.netbotz.com/support/nbc24_request.html

You must include the serial number from your NetBotz Central which can be located in the About screen of the NetBotz Central Console.

Click here for more details

03/28/2005 -- Now Available: NetBotz Central 2.3.1
Overview

NetBotz Central 2.3.1 is now available.

However, much like version 2.3, this NetBotz Central upgrade package cannot be downloaded using the usual update procedure.

Please click here to request the NetBotz Central 2.3.1 upgrade package from the NetBotz support team. NetBotz Central 2.3.1 is a maintenance release and includes no significant new functionality. The link below is a list of previously noted issues and limitations that were corrected with the release of NetBotz Central 2.3.1.

Click here for more product details

01/24/2005 -- Now Available: NetBotz Central 2.3
Overview

NetBotz Central 2.3 is now available.

However, this NetBotz Central upgrade package cannot be downloaded using the usual update procedure.

Please click here to request the NetBotz Central 2.3 upgrade package from the NetBotz support team.

Attention: The changes to NetBotz Surveillance 2.3 have significantly altered the program interfaces as well as the manner in which Surveillance is used. Therefore, users that are familiar with earlier versions of Surveillance may require retraining. Please be sure to review the updated NetBotz Central Version 2.3 User's Reference for complete information.

You can view this link: NetBotz Surveillance 2.3 overview demonstration and see the major changes to the interface and functions.


11/29/2004 -- Now Available: BotzWare 2.3
Overview

In addition to additional hardware support and performance improvements, BotzWare 2.3 introduces new features and enhancements:

Click here for full details.

09/15/2004 -- Now Available: BotzWare 1.3.9
Overview

BotzWare 1.3.9, the latest BotzWare release for use with 300/400 Series NetBotz appliances, is now available. BotzWare 1.3.9 is a maintenance release that includes performance improvements and minor bug fixes.

Click here for full details.

8/26/2004 -- Now Available: NetBotz Central 2.2.2
Overview

NetBotz Central 2.2.2 is now available.

However, this NetBotz Central upgrade package cannot be downloaded using the usual update procedure.

Please click here to request the NetBotz Central 2.2.2 upgrade package from the NetBotz support team.

11/23/2004 -- Botzware 2.2 Available
In addition to additional hardware support and performance improvements, BotzWare 2.2.2 introduces new features and enhancements:

Click here for more information.

1/20/2004 -- NetBotz 300/400 Series Appliances Service Alert
NetBotz has discovered a software defect that affects our Series 300/400 appliances. This defect, which originates within the licensed operating system used by these appliances, can cause the appliance to become unresponsive on boot up. Series 300/400 owners should NOT reboot their appliances until the fix for this defect has been applied.

Appliance Models Affected
This defect affects the following appliances:
  • NetBotz 300, 300B, 310, 310C, 400, 400C
  • RackBotz 303, 310, 310C, 400, 400C
Note: NetBotz 500 appliances are not affected by this defect.

Click here for more information.

Last Call Service Alert November 5, 2003
It appears that AT&T and T-Mobile (formerly Voicestream) have discontinued their support of the TAP paging service. If you currently use either of these service provides, you will need to reconfigure Last Call to use a custom TAP interface telephone number or switch to a different paging provider.

Please note that the included TAP interface telephone numbers included in the Last Call configuration program for AT&T and Voicestream are no longer valid. If your Last Call paging device is configured to use ether of these service providers, you will not receive any page notifications via Last Call.

For more information about TAP services from AT&T and T-Mobile, please contact AT&T or T-Mobile directly.

Regards,

NetBotz Technical Support


NetBotz Central Service Alert October 27, 2003
A system defect discovered in NetBotz Central 2.x could potentially affect the performance of your NetBotz Central system. A defect has been found in NetBotz Central version 2.x that may prevent you from upgrading your NetBotz Central 2.x system via the internet. Furthermore, this defect could cause a large amount of free space on the data volume of your NetBotz Central to be consumed with a large temporary file.

To address this issue, NetBotz has released NetBotz Central 2.0.3. It is currently available from NetBotz. Since this defect affects the internet upgrade, you must upgrade your NetBotz Central using a CD. The NetBotz Central 2.0.3 Upgrade CD may be obtained by downloading the ISO CDROM image. Once the CDROM image is downloaded, a CD may then be burned for use in upgraded NetBotz Central. If you are unable burn CDs from ISO CDROM images, NetBotz will be happy to ship you copy of the NetBotz Central 2.0.3 Upgrade CD.

It is very important that you upgrade your NetBotz Central to version 2.0.3 as soon as possible. Please contact NetBotz Technical Support for more information on obtaining the Upgrade CDs. NetBotz Technical Support may be contacted via:
  • phone: 877.908.2688 or 512.439.5916
  • email: support@netbotz.com
Regards,

NetBotz Technical Support


Support Notes
Humidity Sensor Limitation in Some NetBotz Appliances

NetBotz has discovered a limitation in the built-in humidity sensors in some of our NetBotz environmental monitoring appliances. This limitation affects the accuracy of humidity sensor reading in environments where the relative humidity exceeds 60%. Affected units read the relative humidity accurately and in spec up to approximately 60%, but are not able to report humidity levels greater than 60% accurately. You could be adversely affected by this limitation if you have deployed your appliance in a high-humidity environment.

Does this limitation affect me?

This problem affects only some older NetBotz hardware versions. To determine if your NetBotz appliance is affected by this limitation, use the About task to check the Hardware Revision of your appliance. No currently shipping NetBotz appliances are affected by this issue.  Also, if you own a RackBotz 300, RackBotz 303, NetBotz 300B, or NetBotz 400C appliance, regardless of when it was manufactured or purchased, you are not affected by this issue.

Only appliances that have the following Hardware Revisions are affected by this limitation:

Appliance Model

Affected Hardware Revisions

NetBotz 300 A10-11
NetBotz 310 A04
NetBotz 400 A03
RackBotz 400 A03

In addition, if you use your appliances in any the following ways then you are NOT affected by this limitation:

  • You have your humidity sensor enabled, and your high humidity threshold values are set anywhere in the 0% and 60% range. For most customers, setting the high humidity threshold value below 60% is advisable (the EPA recommends that indoor air humidity be kept below 60% to protect your health and equipment)
  • You do not have your humidity sensor enabled (i.e. you do not use the built-in humidity sensor to generate NetBotz alert notifications)

What do I do?

When this limitation was discovered, NetBotz released a BotzWare update (BotzWare 1.2.4) that contained a software fix to ensure that users affected by this limitation are notified when humidity levels exceed 60%. All versions of BotzWare released since then also contain this fix. Because indoor relative humidity is best kept in the 30% to 60% range, this solution should meet the needs of most NetBotz customers. If your installations require humidity thresholds above 60% or if you have any other concerns, please call NetBotz Support toll free at 1-877-908-2688 (or submit a problem report here) and the NetBotz Support Team will work with you to determine a solution that meets your requirements.



NetBotz and SNMP Vulnerabilities (Updated 3/11/02)
  

In response to "CERT Advisory CA-2002-03 Multiple Vulnerabilities in Many Implementations of the Simple Network Management Protocol (SNMP)," NetBotz has evaluated our family of products using the PROTOS Test-Suite: c06-snmpv1 (information about this test suite and downloadable test suite binaries are available here).

We have determined that, while we are not vulnerable to the vast majority of the 10000+ tests in this test suite, appliances running versions of BotzWare prior to 1.2.3 (released 3/7/02) are vulnerable to several denial-of-service attacks using malformed packets. In one case, the appliance hangs and must be rebooted. However, the PROTOS test suite has revealed no other security exposures or vulnerabilities on NetBotz appliances related to this issue. For example, our products are not vulnerable to attacks that would result in hackers gaining administration privileges to NetBotz appliances, or using NetBotz appliances to gain access to other resources in your network.

To close these security vulnerabilities use the Appliance Upgrade task (in the BotzWare Advanced View or in NetBotz Central) to upgrade your appliances to BotzWare 1.2.3.

Please note that SNMPv1 is, unfortunately, a fairly insecure protocol that if improperly implemented can leave your networked resources vulnerable. A number of steps can be taken to improve the security of systems of your NetBotz appliances and other networked resources. Click here for additional information that can help protect your networked resources from malicious SNMP-based attacks.

 
Important Technical Bulletin (11/13/01)

JRE 1.3.0 and 1.3.0_01 have a known problem (BugIDs 4357437, 4406748, 4485741, 4396720 and others discussed in the Java developer BugParade forum at http://developer.java.sun.com/developer/bugParade/) that causes the Java plugin to incorrectly process the certificates for signed applets once the certificate has expired. The result of this is that signed applets, such as the NetBotz Advanced View, will suddenly fail to function correctly after the certificate expires.

For example, the NetBotz Advanced View applet v. 1.1.3-C included a certificate which expired on 11/11/2001. After this date, users who have JRE 1.3.0 or 1.3.0_01 installed on their systems became unable to run the applet and received a Java Read Error message when attempting to start the Advanced View. 

The simplest way to correct this problem is simply to upgrade to JRE 1.3.1. JRE 1.3.1 contains bug fixes which correct this problem.

Windows Users:

NetBotz suggests that Windows users first uninstall JRE 1.3.0 (using Add/Remove Programs in the Control Panel), restart your system if instructed to do so, and then download and install JRE 1.3.1_01 from Sun at http://java.sun.com/j2se/1.3/jre/. Once the upgrade is complete you should be able to use the Advanced View without further difficulty.

Linux and Solaris Users:

Download and install JRE 1.3.1_01 from Sun at http://java.sun.com/j2se/1.3/jre/. Once the upgrade is complete you should be able to use the Advanced View without further difficulty.

We here at NetBotz apologize for any inconvenience this issue has caused you. If you encounter any problems with this upgrade process, or if you have any additional issues or concerns, please do not hesitate to contact us at 877-908-2688.





Copyright © American Power Conversion Corp., all rights reserved. Privacy Statement