Overview
The CNSE certification is designed for technical sales, systems engineers, and support engineers. The goal of the CNSE program is to ensure that NetBotz partners have the technical skills needed to effectively represent the NetBotz product during the pre-sales and post-sales interactions with their customers.
The CNSE certification is achieved by attending the CNSE classes and successfully completing the CNSE exams.
Benefits
In addition to gaining detailed technical knowledge about NetBotz products, the CNSE program offers the following benefits:
Email notifications about new product releases
Email notifications about product software updates
Service Alert emails containing important product support information
Periodic update training on new products
Training Objectives
Understand the technical details and capabilities of each product in the NetBotz Product line
Be able to install and configure NetBotz Monitoring Appliances and NetBotz Central
Be able to perform problem determination on all NetBotz Products
Be able to successfully deploy a NetBotz solution
Delivery Format
The CNSE classes are delivered via a collaborative web/internet training environment. To attend the CNSE classes only the following are required:
PC Running Windows 2000 or higher with high speed internet access for the visual content
Telephone for audio content
Note: Onsite classes are available for a fee. Please send an email to enroll@netbotz.com for more information.
The CNSE training is comprised of four training classes or modules:
Module 1: NetBotz Version 2 Appliances (320/420/500)
Module 2: NetBotz Hardware and Software Add-ons for V.1 and V.2 Appliances
Module 3: NetBotz Central
Module 4: Support, Services, and Deployment
The CNSE classes typically take about 12 hours to complete. The 12 hours of training is spread across 3 days (4 hours of instruction per day). Please click here to see the CNSE class schedule.
The CNSE exams are comprised of five individual exams corresponding to each of the CNSE modules listed above. Each individual exam must be successfully completed. Typically it takes about 1.5 hours to complete all five exams.
Note: To access the CNSE exams you must login to the NetBotz Partner Portal.
Training Curriculum
The detailed information for each CNSE module is listed below:
Title:
CNSE Module 1 - NetBotz Version 2 Appliances
Abstract:
Detailed technical instruction on NetBotz 320/420/500 model appliances covering features, functionality, installation, configuration, and problem determination.
Module Length:
3.5 hours
Module Objectives:
Explain the features of the Version 2 appliances
Physical installation
Software installation
Software configuration for thresholds, alert notifications, and alert escalation
Problem determination procedures
Prerequisites:
CNSE Module 2 - NetBotz Version 1 Appliances
Networking fundamentals (TCP/IP, SNMP, Ethernet, etc.), Windows PC usage & configuration, basic problem determination skills
Detailed technical instruction on NetBotz hardware and software add-on options for Version 1 and Version 2 appliances covering features, functionality, installation, configuration, and problem determination.
Module Length:
1.5 hours
Module Objectives:
Explain each hardware and software option for Version 1 and Version 2 series products
Physical installation
Software installation
Software configuration for thresholds, alert notifications, and alert escalation
Problem determination procedures
Prerequisites:
CNSE Module 1 - NetBotz Version 2 Appliances
Networking fundamentals (TCP/IP, SNMP, Ethernet, etc.), Windows PC usage & configuration, basic problem determination skills
Title:
CNSE Module 3 - NetBotz Central
Abstract:
Detailed technical instruction on NetBotz Central appliances covering features, functionality, installation, configuration, performance planning, and problem determination.
Module Length:
3.5 hours
Module Objectives:
Explain the features of NetBotz Central
Physical installation
Software installation
Software configuration for thresholds, alert notifications, and alert escalation
Networking fundamentals (TCP/IP, SNMP, Ethernet, etc.), Windows PC usage & configuration, basic problem determination skills
Frequently Asked Questions
Q. What is the cost for the CNSE Certification?
A. None, NetBotz provides all classes and exams free of charge
Q. Can I just attend specific modules and not all four modules?
A. Yes, but this is not optimal and you may miss important information.
Q. How do I take the CNSE exams?
A. The CNSE exams are available via the NetBotz Partner Portal. If you don't have access to the Partner Portal, contact your NetBotz sales representative.
Q. How long does it take to complete the classes and exams?
A. The five class modules take about 12 hours to complete. The CNSE exam takes about 1.5 hours to complete.
Q. Can I get copies of all of the training presentations?
A. Yes, all of the training presentations (PowerPoint format) are available on the NetBotz Partner Portal.
